Refund & Cancellation Policy

This Refund and Cancellation Policy applies to paid consultations, discovery work, product strategy, design, software development, AI integrations, and other services purchased from DevParc through the website or a written proposal.

The scope, milestones, fees, payment schedule, and delivery terms for a specific engagement may be set out in a separate written agreement. If that agreement contains a specific refund term, it will apply to that engagement.

You may request cancellation within two days of payment if work on the purchased service has not started. Send the request to contact@devparc.com with your name, payment reference, and the service or proposal concerned.

We will confirm whether the cancellation is eligible after checking whether work has started and whether any third-party or other non-recoverable costs have been incurred.

Once work has started, a cancellation request may be approved at DevParc’s discretion based on the work completed, committed resources, third-party costs, and the applicable project agreement. Amounts attributable to work already completed or costs already incurred may not be refundable.

If an engagement is paused because required information, access, approvals, or payments are not provided, the project timeline and any refund assessment may be affected.

If you believe a deliverable does not match the agreed scope, contact us within seven days of delivery with specific details. We will review the concern and, where appropriate, provide a reasonable correction or revision consistent with the agreed scope.

A refund is not automatic because a project changes direction, a preference changes, or an outcome depends on information, access, approvals, or third-party services outside DevParc’s control.

If a refund is approved, it will generally be processed within 15 days of approval using the original payment method or the payment provider’s supported method. The time for the amount to appear in your account may depend on your bank or payment provider.

Any non-refundable taxes, payment processing charges, or third-party costs will be treated according to the applicable proposal or agreement and will be communicated where relevant.

For a cancellation, refund, or service concern, contact DVP Research and Development Pvt Ltd at contact@devparc.com or +91 99454 28263. Include enough information for us to identify the payment and engagement.

This policy concerns digital and professional services. Physical-product returns and shipping refunds do not apply unless a separate written agreement expressly says otherwise.